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Now we are six

The sixth Better Connected report on council websites is bigger and better than ever, bringing readers a wealth of information. It finds council websites continuing to make good progress, one third of sites moving up the rankings over the last year. However, much remains to be done if councils are to meet the 2005 e-Government targets. Dave Thompson reviews the report and its findings.

The Socitm Insight Better Connected survey provides a definitive snapshot of local government performance on the web. Every UK local authority website is reviewed and assessed against relevant e-government and good practice criteria and then ranked - in descending order of desirability – as a transactional, content plus, content, or promotional site.
This year’s results show that one third of sites have moved up a rank in status. 23 sites - 5% of total - are now transactional (up from ten in 2003), and there has been an increase of 46% in the number of self-service ‘transactions’ (eg paying council tax or reporting a faulty street light) available through local authority websites since 2002. 38% of sites are now 'content plus' (up 9%), 45% are 'content' (down 4%); and 12% of sites 'promotional' (down 8%)....

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