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Hounslow transformed |
| In just 6 months, Hounslow succeeded in transforming its e-availability, met the e-Government deadline of December 2005, and has seen website usage jump by a massive 30%. Extensive use of web tools, including on-going website testing, were key to this success. | |
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Better connected 2006 |
| Socitm Insight’s 2006 survey of council websites found they were continuing to improve – though more slowly than in recent years. But many councils are failing to grasp the efficiency (and image) gains that actively marketing self-service via the website could achieve. | |
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Workshops on good practice: June 2006 |
| There is much evidence that the intranet has become a neglected feature of electronic service delivery, yet service and business transformation will depend on all employees having access to the best information and facilities on the organisation’s intranet. | |
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School applications |
| Recent national surveys point to a bright future for online transactions. Stuart Webster considers one of this year’s e-service targets and how a stronger bond between councils and the public could be the result. | |
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Outlook bright for mobile gov |
| The benefits, opportunities and lessons learnt in mobilising the public sector were clearly in evidence at this year’s Mobile Government event. In ensuring success, enthusiasm certainly helps – but careful planning is absolutely vital. This report by Marianne O’Loughlin. | |
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Intranets, extranets, portals |
| The case for intranets, extranets and portals is indisputable. No-one can argue against the merits of sharing information and working together. But the practical issues and challenges are huge. Government Computing’s net and portal event in March provided an excellent opportunity to learn from good practice, and discuss matters of concern. This report by John Hutchinson, Melanie Harper and Yvette Bordley. | |
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FAME in action |
| FAME, the Framework for Multi-Agency Environments, is a national project supported by the ODPM, which provides support to help local authorities, their intermediaries and other public sector and voluntary organisations to effectively tackle issues of joint working and information sharing, in order to improve services to communities. Andrew De’ath, Chair of North East Connects, shares his experiences of working with the FAME partnership. | |
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News items in this edition (members only) |