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Website management – what has local government learnt so far?

The importance placed on local government websites and the provision of services online will only get greater. As access to the internet and broadband continues to grow, people become more accustomed to carrying out transactions online, bringing pressure from both central government and the public for local government to make all their services not just available online, but quicky, easily and accessibly. With this in mind Matthew Smith of North Cornwall District Council shares part of his recent research paper asking:
What are the overall trends in management and maintenance of local government websites and could there be a recommended structure to enable their success?

Local Authorities websites are becoming an increasingly important channel of communication between authorities and their customers. Internet access, especially high speed broadband, is increasing, with a large part of the UK population now internet enabled.

The ability for customers to access local authority services online is essential; with customers preferring to have services available online and the provision of services online mandated by Central Government...