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Findability on government sites: still room for improvement

Chris Rourke is founder and principal consultant at leading usability consultancy User Vision. He has over 15 years consultancy and training experience in usability and human factors applied primarily to websites, software, mobile and consumer products. Qualified in both Engineering Psychology and Ergonomics, Chris is President of the Scottish Chapter of the Usability Professionals' Association and is a member of various professional organisations, including the British Human-Computer Interaction Group (BHCIG). Chris comments on “findability” on government sites.

As more and more public sector organisations aim to provide their information and services online, the number of sites has grown, and during that time the standard of site usability has improved. Certainly at User Vision we find the local and central government sites we review these days are better than they were 5 years ago, and in the area of accessibility the average public sector site is definitely better than most private sector sites.