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Redbridge-i: customise, personalise |
| Redbridge-i takes personalisation, customisation and service options to new levels, by using leading edge techniques. The implications for democratic engagement, for shaping neighbourhoods, and for public service delivery, are profound, and represent an international step forward in what it means to be a citizen in the 21st century. Angela Bernard, Web Manager, tells us about their ambitious plans for the 2.0 site… | |
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Website management – what has local government learnt so far? |
| The
importance placed on local government websites and the provision
of services online will only get greater. As access to the internet
and broadband continues to grow, people become more accustomed to
carrying out transactions online, bringing pressure from both central
government and the public for local government to make all their
services not just available online, but quicky, easily and accessibly.
With this in mind Matthew Smith of North Cornwall District Council
shares part of his recent research paper asking: What are the overall trends in management and maintenance of local government websites and could there be a recommended structure to enable their success? |
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Single network to link Worcestershire NHS |
| NHS organisations in Worcestershire are to be connected to a single network enabling the speedy sharing of information between doctors and other medical staff. Thousands of health care professionals across the county will be linked by the new communications infrastructure | |
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Findability on government sites: still room for improvement |
| Chris Rourke is founder and principal consultant at leading usability consultancy User Vision. He has over 15 years consultancy and training experience in usability and human factors applied primarily to websites, software, mobile and consumer products. Qualified in both Engineering Psychology and Ergonomics, Chris is President of the Scottish Chapter of the Usability Professionals' Association and is a member of various professional organisations, including the British Human-Computer Interaction Group (BHCIG). Chris comments on “findability” on government sites. | |
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News items in this edition (members only) |