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Managing content management |
| The aim is clear - effective management of published content. But commissioning a Content Management System raises a host of complex issues ranging from e-government to systems integration and cultural change. Danny Budzak helps us through the maze | |
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What is a good government website? |
| What makes for a good government website is the key question addressed by the e-Envoy's 'Quality Framework'. The document finds strongly in favour of a human-centred approach to web design. John Knight and Marie Jefsioutine of User-Lab consider the implications. | |
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Making IT personal : meeting the 21st century public information agenda in the NHS |
| The NHS has in recent years blazed a trail through the field of public interactive services. Bob Gann reviews current developments and foresees further exciting times ahead. | |
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| The Government's vision that adding an e-dimension will go a long way to revitalising democracy is currently raising much discussion and activity. Online discussion forums are a key element in the debate. Des Farrington considers the practicalities. | |
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Knowledge Management in the Public Sector - Vision or Fantasy? |
| What is knowledge management and how should we set about developing a knowledge-sharing culture in the public sector? Lindsay Oulds shares Bromley's experience. | |
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Putting on the style |
| Cascading style sheets are an effective way of ensuring users see your website just as you intended them to. With disability legislation giving new urgency to how text is presented, Goff Sargent provides a brief introduction to some of the key issues and - as ever - a few tricks along the way. | |
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Telephony in Public Sector Partnerships |
| Getting the telephony right will be the crucial first practical step for many emerging regional public sector partnerships, says Stuart Cowie. Here he looks at the experience of the Devon Consortium. | |
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News items in this edition (members only) |