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Freedom of Information Masterclass |
| With less then two months to go before full implementation of FOI, it would be surprising if there were not a few concerns about how best to handle the practicalities come January. Ark Group's masterclass set out to allay our fears. Debora Parr was there. | |
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Search for success |
| Surrey County Council’s website – www.surreycc.gov.uk - won 'best local authority website in England' award in this year's SPIN/SOCITM awards. Surrey's site was judged to provide the 'best overall user experience'. One of Surrey’s Web Content Co-ordinators, Elaine Saunders, explains how. | |
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Shared tenant services |
| Current trends suggesting a widening digital divide and the search is on for ways to bridge the gap. Shared tenant services offer one solution - individuals cooperate, everyone benefits, and social inclusion gets a helping hand. Stuart Cowie looks at how this might work. | |
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| Despite growing interest in experience design, few of us would dare to venture a definition of the concept. John Knight assists by looking at recent research and best practice. He argues that providing a positive experience requires a user-centred design approach – and this needn't cost the earth. | |
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Managing Public Sector Information |
| UK
public sector bodies are in danger of being overwhelmed by the sheer
volume of information they are required to collect, store and organise.
FOI will add to this challenge. Kable's September conference took
a comprehensive look at the range of issues we now face. Cynthia Keane reports. |
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News items in this edition (members only) |