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Islington launches SignVideo |
| A Sign-Video Call Centre launched by London Borough of Islington in September is the first of its kind in the UK. Based in the reception area of Contact Islington, this facility provides immediate videophone access to a qualified signer/interpreter for deaf and hard-of hearing customers who are able to sign. Customers are now able to access the full service provision at the contact centre, on demand, by means of a video conference call. | |
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Managing Intranets in times of change |
| Intranets pose a difficult problem for comparison between organisations. The second Intranet Benchmarking Forum (IBF) held in London over two days in early October was an excellent opportunity to look behind the scenes. Lindsay Ould went along to see what the best are doing and to compare notes. | |
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Dish those taxonomy gremlins! |
| Categorisation of government information is a critical but daunting challenge - and it is back on the agenda. IPSV, an updated eGMS, and the ODPM's priorities for Community Information - all need us to brush up on taxonomies and metadata. Angela Frodin reports on GC's July conference which helped remove some of the pain and confusion. | |
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| Meeting targets is, for better or worse, the topic that now fills the days of most e-Government practitioners. Debora Parr was inspired by this seminar devoted to ensuring success in responding to e-Government priority outcomes. | |
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More than the sum of their parts |
| As English local authorities race towards this year's egovernment deadlines, many should find themselves there in good time. But when the dust settles, and London looks to weigh the bank balance, Stuart Webster argues it's the synergies achieved that could cast the efficiency spotlight onto Lincolnshire authorities. | |
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Lifting the lid on Intranets |
| Surveyed at SPiN's 2005 conference, delegates were enthusiastic about their experience of Intranets - finding them fast, well-managed and reliable. On the down side, a majority thought navigation was difficult, and people who needed access did not always have it. Significant numbers also thought their Intranet intimidating or were generally dissatisfied with it. John Knight reviews the findings, and outlines good practice to be followed when Intranets are redesigned. | |
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News items in this edition (members only) |