SPiN: Society of Public Information Networks: SPiN Conference 2007

Times	Programme
8.30am	Registration and refreshments
9.15am	SPIN AGM (Members only)
9.30am	Opening remarks by Chair Lindsay Ould, London Borough of Lewisham
9.40am	*Better Connected 2008* Martin Greenwood, programme manager for Socitm Insight analyses the findings of this year’s Better connected report and considers what now needs to be done to ensure that the website really will drive online services as part of a broader service transformation across the organisation. Download presentation >> (MS Powerpoint, 4.08 KB)
10.15am	Accessibility testing Ann McMeekin, Web Accessibility Consultant, RNIB Downloadable from http://www.equalweb.net/~spin/ (MS Powerpoint, 24 MB)
10.55am	Public Sector Web Management Group (PSWMG) Dan Champion, PSWMG/Champion IS Limited Download presentation >> (MS Powerpoint, 644 KB)
11.10am	Refreshments
11.30am	How to maximise customer satisfaction Jackie Hudson, Head of IT Strategy, London Borough of Hammersmith and Fulham Download presentation >> (MS Powerpoint, 9.34 MB)
12.00pm	Customer Access Improvement Service Nic Streatfield, Director, RoL and Martin Greenwood Socitm Insight Download presentation >> (MS Powerpoint, 6.31 MB)
12.30pm	Socitm AGM (Members only)
1.30pm	SPiN-Socitm Website Awards - presentation of awards
1.45pm	Case Study; Directgovkids Magdalena Bober, Independent Researcher and Web Consultant Download presentation >> (MS Powerpoint, 2.98 MB)
2.30pm	Case Study; London Borough of Redbridge Steve Johnson, Director of Customer Services and Performance London Borough of Redbridge Download presentation >> (MS Powerpoint, 9.24 MB)
3.15pm	Case Study; Enhancing the customer experience John Fox, Freelance John was unexpectedly delayed on the day and therefore the presentation is not available.
3.55pm	Closing remarks by Chair

24th April 2008

SPiN/Socitm Insight Conference

British Library Conference Centre, London